Repairs & Return Shipping Policy
At The Crochet Room, I take great pride in the quality of my handmade items. However, I understand that sometimes things happen, and an item may need repair. Here’s how I handle repair requests:
Repair Requests
- If your item requires repair due to a defect in craftsmanship within 30 days of delivery, please contact me with photos to assess the issue.
- If the repair is needed due to normal wear, accidental damage, or misuse, I am happy to discuss possible repair options, but additional charges may apply.
Return Shipping for Repairs
- Customer Responsibility: The customer is responsible for shipping the item back to me for repair. I recommend using a shipping method with tracking and insurance, as I am not responsible for lost or damaged return shipments.
- Repair Timeframe: Once I receive the item, I will provide an estimated timeframe for the repair. Repair times will vary based on the complexity of the fix.
- Shipping Back to You: After the repair is complete, I will cover the cost of shipping the item back to you within the U.S.
Non-Repairable Items
- If the item is beyond repair or would require a complete remake, I will notify you before proceeding with any work.
If you have any questions about repairs, feel free to reach out!